Roller Skating Coaches & Instructors for Kids

Hi. Apologies for your negative experience. Just like at the movies, we set times for entry in order to reduce the overall cost to the customer. By having all-day anytime access the ticket price would considerably increase. As is evident by the high price to enter Gold Reef City as example. We do have our timeslots advertised on the website as well as on signs entering the property. We cannot offer a discount regardless of the time you arrive as that is the set price for a session slot. Should we reduce the charge and only charge you per hour it is very difficult to monitor this, plus it would involve penalty fees for overextending your stay outside of what you paid for. For ease of use, lowest prices to the customer and to reduce hassle for the customer our timeslots are rigid as it is with a movie house. Apologies that our manager was off premises at the time of the incident, however as I understand it you were not willing to wait for her return. Should you want a phonecall to further discuss your concerns please let us know and we will call you right back.